Shipping Policy

At Madelyn Journeys, we are dedicated to ensuring that your order reaches you safely and efficiently. We take great care in packaging and handling every item to maintain product quality during delivery.

Order Processing
Once your order is confirmed, our team prepares it for shipment as quickly as possible. You will receive a confirmation message with your order details and updates regarding dispatch.

Delivery Method
All orders are delivered through trusted courier partners to ensure reliable and secure delivery to your provided address. Please ensure that your shipping information is complete and accurate to avoid delays or failed deliveries.

Cash on Delivery
We currently offer cash on delivery (COD) as our primary payment method. Please have the exact amount ready at the time of delivery to facilitate a smooth transaction.

Order Tracking
Once your order has been dispatched, you may receive tracking details (if available) to monitor your shipment’s progress until it arrives.

Delayed or Missing Deliveries
In rare cases, delivery may take longer than expected due to unforeseen courier or logistical issues. If you experience a delay or do not receive your order within the expected period, please contact us at [email protected], and our team will assist you promptly.

Damaged Packages
If your package arrives damaged, please refuse to accept it or contact us immediately at [email protected] with clear photos of the packaging and product. We will review the situation and arrange a replacement or refund as appropriate.

International Orders
Madelyn Journeys proudly serves customers worldwide. International orders may be subject to customs processes and local handling, which are beyond our control. Any additional duties or taxes imposed by the destination country are the responsibility of the customer.

Contact Us
For all shipping-related questions or concerns, please contact our support team at:
Email: [email protected]